At Whizz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information in the Whizz Delivery Partner App, used by our delivery partners (riders).

1. Information We Collect

a. Location Data

We collect your precise location data when you are logged in to the Whizz Delivery Partner app.

This includes:

Foreground location – when the app is open and in use

Background location – when the app is closed or running in the background

We collect this data to:

Enable live delivery tracking for customers and the Whizz operations team

Monitor on-duty status and delivery routes

Improve route accuracy, optimize delivery operations, and ensure rider safety

📍 Your location data is never used for advertising or shared with unauthorized third parties.

b. Personal Information

Phone Number: Used for secure login via Firebase OTP Authentication.

Device ID & Advertising ID: Used to identify your device and ensure app reliability.

We do not collect contacts, photos, files, or other personal content from your device.

2. How We Use Your Data

Your data is used strictly for operational and functional purposes:

To verify rider identity during login

To track delivery and attendance

To communicate order updates and support notifications

To calculate earnings, delivery time, and performance insights

To improve app performance and ensure delivery accuracy

We do not use your personal or location data for ads or analytics unrelated to delivery operations.

3. Data Sharing

We may share limited data only with:

Whizz internal operations team (for dispatch and delivery monitoring)

Firebase and other Google services (for OTP verification, push notifications, and analytics)

Law enforcement or regulatory bodies, if required by law

We never sell or rent user data to advertisers or other third parties.

4. Data Storage & Security

Data is stored securely in Firebase and our managed backend databases.

Although the app does not use end-to-end encryption, we apply robust technical safeguards and access controls.

Only authorized personnel have access to operational data.

5. Data Retention & Deletion

Location and delivery data are retained as long as necessary for operational and legal compliance.

Currently, data deletion is not supported directly from the app interface.

Riders can request account and data deletion by emailing customercare@whizz.today.

6. Background Location Disclosure (Play Store Requirement)

The Whizz Delivery Partner app collects location data to enable live delivery tracking and on-duty monitoring, even when the app is closed or not in use. This data helps our operations team assign deliveries and track order completion in real time.

The app does not use location data for advertising purposes.

7. Children’s Privacy

The Whizz Delivery Partner app is intended for users aged 18 years and above. We do not knowingly collect data from minors.

8. Third-Party Services

We use trusted third-party tools to operate and improve our service:

Firebase Authentication: for OTP-based login

Firebase Cloud Messaging (FCM): for push notifications

Each of these services complies with Google’s Privacy Policy:

https://policies.google.com/privacy

9. Your Rights

You may:

Access your personal data

Request correction or update of your data

Request data deletion (via support request)

For any such requests, contact us at customercare@whizz.today .

10. Updates to This Policy

We may modify this Privacy Policy periodically. Updates will be posted within the app and on our official website.

11. Contact Us

If you have any concerns or questions about this Privacy Policy, please contact:

📧 Email: customercare@whizz.today